Human Resources Development

HRD Courses

Civil Treatment Workplace: Inclusion NOW for Employees
Course Dates	Thursday, November 21 (virtual)
Course Times:	8:30 a.m. to 11:00 a.m. (virtual sessions)
Course Location:	Virtual sessions via the Adobe Connect virtual platform
Course Length:	Virtual: 2.5 hours
Course Category:	HR Management & Civil Treatment
Course Description:	Today’s most successful organizations create diverse and inclusive work cultures to help them reach their full potential. In this course, you will learn tools to help contribute to highly inclusive teams and honor differences to maximize results. This behavior-based course addresses today’s issues and underscores the business imperatives for leveraging the cultural backgrounds, personal characteristics, and unique experiences of all employees to truly promote and benefit from an inclusive workplace.
Available For:	Mandatory and available only for non-supervisory employees of organizations that participate in the Civil Treatment program.

Civil Treatment Workplace: Inclusion NOW for Managers
Course Dates:	Wednesday & Thursday, November 13 & 14
Course Times:	8:30 a.m. to 10:30 a.m. (virtual sessions)
Course Location:	Virtual sessions via the Adobe Connect virtual platform
Course Length:	Virtual: 4 hours - Two 2-hour sessions
Course Category:	HR Management & Civil Treatment
Course Description:	Previously known as: Civil Treatment: Building an Inclusive Workplace. Today’s most successful organizations create diverse and inclusive work cultures to help them reach their full potential. In this course, you will learn about unconscious bias and how to mitigate its impact on business decisions, how to create a welcoming and inclusive environment, and the importance of taking action to effectively address non-inclusive behavior.
Available For:	Mandatory and available for any supervisor or manager under the Board of County Commissioners. Also available for supervisors and managers whose organizations participate in the Civil Treatment program.

Civil Treatment Workplace for Employees
Course Dates:	Thursday, November 7 (virtual), or Tuesday, January 14 (virtual), or Thursday, February 13 (virtual), or Wednesday, February 26 (virtual), or Wednesday, March 12 (virtual)
Course Times:	8:30 a.m. to 11:00 a.m. (virtual sessions) 8:30 a.m. to 12:00 p.m. (in-person)
Course Location:	Todd B Portune Building, 7th Floor (for live sessions; virtual sessions via the Engageli virtual platform)
Course Length:	In-person: 3.5 hours Virtual: 2.5 hours
Course Category:	HR Management & Civil Treatment
Course Description:	Employees play a key role in the success of the organization by adhering to a set of behavioral standards. The focus of this course is on ensuring a work environment in which everyone can work without the obstacles that arise when employees behave inappropriately. It also ensures that employees understand their options when confronted with inappropriate behavior, as well as where and how to raise concerns.
Available For:	Mandatory for and available only for non-supervisory employees of organizations that participate in the Civil Treatment program.

Civil Treatment Workplace for Managers
Course Dates:	Tuesday & Wednesday, December 10 & 11 (virtual, participants attend both sessions), or Wednesday & Thursday, March 5 & 6 (virtual, participants attend both sessions)
Course Times:	8:30 a.m. to 11:00 a.m. (virtual)
Course Location:	Todd B Portune Building, 7th Floor (for live sessions; virtual sessions via the Engageli virtual platform)
Course Length:	Virtual: 5 hours - Two 2.5-hour sessions
Course Category:	HR Management & Civil Treatment
Course Description:	Supervisors and managers play a key role in making sure their team members are given every opportunity to succeed. In this intensive course, we'll learn a set of Civil Treatment Foundations that help us to manage fairly and legally, to model appropriate behavior, and to prevent, detect, and correct workplace issues that arise.
Available For:	Mandatory for and available only for supervisors and managers whose organizations participate in the Civil Treatment program.

CPR Heartsaver Total
Course Dates:	Thursday, January 23 (in-person), or Tuesday, January 1 (in-person), or Thursday, January 30 (in-person)
Course Times:	8:30 a.m. to 4:00 p.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	7.5 hours (in-person training, practice, and testing)
Course Category:	Professional Development
Course Description:	Employees who complete and pass the course earn American Heart Association certification in Adult CPR, AED, First Aid, Child CPR and Infant CPR.
Available For:	Employees whose jobs require the CPR certification. Open to other employees as space is available.

Documenting Employee Performance
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 12:30 p.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	4 hours
Course Category:	HR Management & Civil Treatment
Course Description:	In this course, you'll learn the basics for writing clear, helpful, ongoing documentation of your employees' performance.
Available For:	Supervisors and Managers

EAP Supervisory Overview
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	9:00 a.m. to 10:30 a.m.
Course Location:	Virtual offered via Zoom
Course Length:	1.5 hours
Course Category:	HR Management & Civil Treatment
Course Description:	This course provides information about the services the EAP program offers. Managers will learn how and when to recommend or refer employees to the EAP.
Available For:	Supervisors and Managers

Get a Grip: Stress Management
Course Dates:	Wednesday, December 4 (in-person)
Course Times:	8:30 a.m. to 11:30 a.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	3 hours
Course Category:	Professional Development
Course Description:	Stress is unavoidable, but we can learn to get a grip on it. Participants in this class will: 1) Learn to identify symptoms of stress, 2) Practice basic relaxation exercises, and 3) Develop a personal, measurable plan for managing stress.
Available For:	All Employees

Hallmarks of Supervisory Success
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 10:30 a.m (virtual sessions)
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	Two 2-hour sessions
Course Category:	Professional Development
Course Description:	This class features great information and practical learning for both newly-promoted and seasoned supervisors/managers. Topics for the one-session class include: 1) Building Personal Credibility 2) Activating Group Commitment 3) Establishing a Partnership with your Manager 4) Action Planning
Available For:	Available to all supervisors and those transitioning to a supervisory role.

Hamilton County Performance Review Process
Course Dates:	Tuesday, December 3 (virtual)
Course Times:	8:30 a.m. to 11:00 a.m. (virtual session)
Course Location:	Todd B Portune Building, 7th Floor (for live sessions; virtual sessions via the Adobe Connect virtual platform)
Course Length:	2 hours
Course Category:	HR Management & Civil Treatment
Course Description:	In this course, you’ll learn how to write effective performance objectives, when to document employee performance, and how to write accurate, complete documentation that will be useful when it’s time to write annual performance reviews. NOTE: Training on the new Performance Evaluation system will be provided separately to all leaders in departments under the BOCC.
Available For:	All supervisors and managers.

Leadership for Results: Building Trust Under Pressure: The Basic Principles
Course Dates:	Tuesday, February 11 (virtual)
Course Times:	8:30 a.m. to 11:00 a.m. (virtual session)
Course Location:	Todd B Portune Building, 7th Floor for in-person sessions; Virtual sessions via the Engageli platform
Course Length:	Virtual: 2.5 hours
Course Category:	Leadership
Course Description:	In this course, you will be introduced to The Basic Principles, which will help you learn how to build trust with others, even under pressure-packed situations; how to establish a wide network of effective relationships; how to maintain a positive work environment; and how to defuse highly charged situations with others.
Available For:	Supervisors and non-supervisory employees whose organizations participate in the Leadership for Results program.

Leadership for Results: Developing Team Performance
Course Dates:	Tuesday, October 8 (one in-person session), Tuesdays, October 15, 22, 29, & November 5 (four virtual sessions)
Course Times:	8:30 a.m. to 12:00 p.m. (in-person) 8:30 a.m. to 10:30 a.m. (virtual)
Course Location:	Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length:	Hybrid: 11 hours - One 3.5-hour in-person first session, followed by four 2-hour virtual sessions.
Course Category:	Leadership
Course Description:	Sessions Include: 1) Building Team Pride and Purpose 2) Developing Team Agility 3) Resolving Conflicts Within Your Team
Available For:	Supervisors who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership For Results: Needs-Based Coaching
Course Dates:	Tuesday, February 4 - NBC-1: Shaping a Motivational Workplace (in-person session) Wednesday & Thursday, March 19 & 20 - NBC-2: Giving Needs-based Feedback (two virtual sessions)
Course Times:	8:30 a.m. to 12:00 p.m. (in-person session) 8:30 a.m. to 10:30 a.m. (virtual sessions)
Course Location:	Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the TBD platform
Course Length:	One 3.5-hour in-person session and/or two 2-hour virtual sessions.
Course Category:	Leadership
Course Description:	Modular Offerings: NBC-1: Shaping a Motivational Workplace & NBC-2: Giving Needs-Based Feedback
Available For:	Supervisors who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership For Results: Performance Management
Course Dates:	Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times:	8:30 a.m. to 11:30 a.m. (in-person) 8:30 a.m. to 10:30 a.m. (virtual)
Course Location:	Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length:	Hybrid: 17 hours - One 3-hour in-person session, followed by seven 2-hour virtual sessions.
Course Category:	Leadership
Course Description:	Sessions Include: 1) Identifying Work Priorities 2) Setting Verifiable Goals 3) Delegating for Shared Success 4) Correcting Performance Problems 5) Conducting Performance Reviews
Available For:	Supervisors who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership for Results: Personal Leadership
Course Dates:	Tuesday, February 25 (one in-person session), Tuesdays, March 4, 11, 18, 25, & April 1 (five virtual sessions)
Course Times:	8:30 a.m. to 11:30 a.m. (in-person) 8:30 a.m. to 10:30 a.m. (virtual)
Course Location:	Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length:	Blended: 13 hours - One 3-hour in-person first session, followed by five 2-hour virtual sessions.
Course Category:	Leadership
Course Description:	Sessions Include: 1) Listening In A Hectic World 2) Providing Constructive Feedback 3) Influencing Outcomes Through Others
Available For:	Supervisors and non- supervisory employees who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership for Results: Problem Solving Results
Course Dates:	Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times:	8:30 a.m. to 12:00 p.m. (in-person) 8:30 a.m. to 10:30 a.m. (virtual)
Course Location:	Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length:	Blended: 13 hours - One 3-hour in-person first session, followed by five 2-hour virtual sessions.
Course Category:	Leadership
Course Description:	Sessions Include: 1) Connecting People and Process 2) Exploring Gaps, Causes, and Solutions 3) Deciding on a Solution 4) Making it Happen.
Available For:	Supervisors and non- supervisory employees who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership for Results: Succeeding in a Dynamic Workplace
Course Dates:	Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times:	8:30 a.m. to 12:00 p.m. (in-person) 8:30 a.m. to 10:30 a.m. (virtual)
Course Location:	Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length:	Blended: 11.5 hours - One 3.5-hour in-person first session, followed by four 2-hour virtual sessions.
Course Category:	Leadership
Course Description:	Sessions Include: 1) Adapting to Constant Change 2) Managing Your Priorities 3) Addressing Emotions at Work 4) Resolving Conflicts with Your Peers
Available For:	Supervisors and non- supervisory employees who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Organizing Skills for Professionals
Course Dates:	Currently not scheduled. Contact your training coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 12:30 p.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	8 hours - Two 4-hour sessions
Course Category:	Professional Development
Course Description:	Ideal for anyone who wants to maximize efficiency and productivity, this class teaches a 7-step process for organizing time, space, projects, files, and e-media.
Available For:	All Employees

Professional Customer Service
Course Dates:	Currently not scheduled. Contact your training coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 3:00 p.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	6 hours
Course Category:	Customer Service
Course Description:	Providing professional customer service is essential for government employees. In this class, you will learn: 1) Why it's important to provide good service 2) How to provide great service to all customers 3) How to calm angry customers 4) When to request supervisory assistance 5) How to prepare yourself to provide good service.
Available For:	All Employees whose organizations have agreed that the content complies with their accepted practices.

Professional Customer Service for JFS Employees
Course Dates:	Monday & Wednesday, November 18 & 20 (virtual, participants attend both sessions), or Monday & Wednesday, January 27 & 29 (virtual, participants attend both sessions), or Monday & Wednesday, March 24 & 26 (virtual, participants attend both sessions)
Course Times:	8:30 a.m. to 10:30 a.m. (virtual sessions)
Course Location:	Virtual sessions via the Adobe Connect virtual platform
Course Length:	4 hours - Two 2-hour sessions
Course Category:	Customer Service
Course Description:	Description: Providing professional customer service is essential for government employees. In this class, you will learn: 1) Why it's important to provide good service 2) How to provide great service to all customers 3) How to calm angry customers 4) When to request supervisory assistance
Available For:	Mandatory for all JFS Employees

Situational Leadership II
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 12:30 p.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	12 hours - Three 4-hour sessions
Course Category:	Leadership
Course Description:	This course is designed to help you effectively use a variety of leadership styles to lead your employees towards peak performance. You'll learn to: 1) Help your employees align their work goals with the organization's goals 2) Diagnose the development level of your employees and choose the appropriate leadership style for each situation 3) Increase the frequency and quality of conversations with your employees about performance and development 4) Help your employees develop the competence and commitment that they need to become self-reliant achievers.
Available For:	Supervisors and Managers

Situational Self Leadership
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 3:30 p.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	14 hours - Two 7-hour sessions
Course Category:	Leadership
Course Description:	This course is designed to help you effectively use a variety of leadership styles to lead yourself to your best performance on any project, goal, or skill. You'll learn to: 1) Align your work goals with the organization's goals. 2) Diagnose your development level on any goal, task, or skill. 3) Use a variety of techniques to get the directions and support that you need to achieve your goals. 4) Develop the competence and commitment that you need to become a self-reliant achiever.
Available For:	All Non-supervisory Employees

Workplace Violence: Prevention & Response
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 11:30 a.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	3 hours
Course Category:	HR Management & Civil Treatment
Course Description:	This class provides information about keeping your workplace safe and complying with the Workplace Violence: Prevention and Response Policy.
Available For:	Mandatory for and available only for supervisors and managers who work for Departments under the Board of County Commissioners.

Writing Professional Ongoing Case Notes
Course Dates:	Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times:	8:30 a.m. to 12:30 a.m.
Course Location:	Todd B Portune Building, 7th Floor
Course Length:	4 hours
Course Category:	Communications Skills
Course Description:	This course is designed for employees who write ongoing case notes, running records about their interactions with clients, or notes about activity with client cases. Participants will learn: 1) Why it's important to create and maintain professional ongoing documentation and 2) How to write timely, clear, accurate, and professional documentation of events so anyone can read it and understand what has happened.
Available For:	Any employees who write ongoing documentation involving client case files.

E-Learning

E-Learning is a series of internet-based courses that you access from any PC or mobile device that has an internet connection, anytime that is convenient for you. These courses are available for Hamilton County employees who want to enhance their job-related skills. E-Learning courses support employees' development in each of the competencies shown on the right.

To register for E-Learning Courses, follow these steps:

1. Get your supervisor's permission to register.

2. Ask your Training Coordinator to register you. If your department requires a REGISTRATION FORM, please click on the link above for the current quarter's form.

3. Watch for an e-mail letter with instructions for getting started.

For more information about Hamilton County HRD's E-Learning program, please contact Kim Oder at 513-946-4701 or via email [email protected].

Available E-Learning Courses

To see a complete list of e-learning courses available, please click the following link: SkillSoft Course Catalog

Note: Topic areas included in our current license include:

- PC Skills (IT and Desktop)
- Business Skills
- Legal Compliance
- Productivity & Collaboration Tools

Other topic areas may not be covered in the current license and are not available.

Training Coordinators

Department	Name	Phone
Administration	Kim Oder	946-4701
Adult Probation (Common Pleas)	Abbey Mulligan	946-9637
Adult Probation (Municipal Court)	Lisa Schneider	946-5805
Auditor	Amy Humphrey	946-4031
Board of Elections	Tammy Thompson	632-7049
Clerk of Courts	Mary Ellen Blevins	946-5614
Common Pleas Court - Administration	Samantha Watson	946-5803
Communication Center	Ashley Wainscott	825-2170
Coroner	Nicole Wagner	946-8716
Court of Appeals	Sherri Jansen	946-5134
Court Reporters - Common Pleas & Municipal Court	Dan Neumeister	946-5431
DDS	Christine Thompson	559-4353
Domestic Relations Court	Geri Bryant	946-9009
Emergency Management & Homeland Security Agency	David Liebman	263-8205
Engineer	Penny House	946-4271
Environmental Services	Lori Manning	946-7714
Facilities	Tim Schuh	946-5060 x5060
Family & Children First	Natalie Ollendick	946-4991
Human Resources	Kim Oder	946-4701
Job & Family Services	Kim Oder	946-4701
Juvenile Court - Judges Office	Justin Stone	946-2620
Juvenile Court - Youth Center	Justin Stone	946-2620
Law Library	Lauren Morrison	946-5300
Mental Health & Recovery Services Board	Denise Garrett	946-8611
Metropolitan Sewer District	Gina Ruffin Moore	557-7150
Municipal Court - Administration	Diane Myers	946-5221
Municipal Court - Pretrial Services	Stormie Goins-Maneval	946-6167
OKI	Jessica Ondrovic	619-7660
Park District	Glenna Stricklett	728-3551 x220
Paul Brown Stadium	Dalaina Fancher	455-4956
Planning & Development	Rebecca Stratton	946-4460
Probate Court	Shannon Stockelman	946-3605
Prosecutor	Janet Roedel	946-3079
Public Defender	Samantha Silverstein	946-3832
Public Health	Stephanie Taylor	946-7823
Recorder	Tammy Bowling	946-4567
Regional Computer Center (RCC)	Carol Clark	352-4769
River City Correctional Center	Joseph Stuhldreher	946-6826
S.P.C.A.	Mike Retzlaff	541-6100
Sheriff's Department	Kevin Horn	946-6407
Soil & Water Conservation	Sara Fehring	772-7645 x25
Treasurer	Nancy Streibig	946-4819
Veterans Services	Barb Esterkamp	946-3313

Adjunct Instructors

While some HRD classes are taught by HRD staff, many classes are taught by Adjunct Instructors. Adjunct Instructors are County employees who make time to instruct a couple classes each quarter. Their time is donated by their organization, in support of the HRD program. Hamilton County organizations that contribute to the HRD program by donating the time and expertise of adjunct instructors are listed on the right.

Thanks to their support of the program, HRD classes are available for all County employees. Their contribution is important to the County's HRD efforts and is much appreciated!

Name	Department
Patty Banks	Tri-Health
Sheridan Bass	Juvenile Court
Scott Brown	HR/Risk Management
Daniel Conrad	Job & Family Services
Kyle Dorrmann	Jon & Family Services
Danielle Duba	Adult Probation
Kristee Griffith	Developmental Disabilities Services
Col. Chris Hohmeister	Juvenile Court
Penny House	Engineer
Joshua Jones	Human Resources
Monique Kemper	Job & Family Services
Dawn Mays	Environmental Services
Bradley Miller	Environmental Services (ret.)
Abbey Mulligan	Adult Probation
Jessie Nelson	Environmental Services
James Padgett	Engineers
Richelle Richardson	Job & Family Services
Ana Rojas	Public Health
Jocie Roller	Environmental Services
Julian Wagner	Human Resources
Sarah Grace Ward	Environmental Services
Kelly Winston	HR/Labor Relations
Keisha Wizzart	Job & Family Services
Bonita Wood	Job & Family Services

Thank You! Hamilton County Supporting Organizations

Board of Commissioners
- County Administration
- Communication Center
- Environmental Services
- Human Resources
- Job and Family Services
Developmental Disabilities Services
Domestic Relations Court
Engineer
Juvenile Court
Public Health

Hamilton County Learning Management System (LMS) Quick Reference Guides:

LMS QRG - AOS 2024-005 Fraud Reporting and Training.pdf

LMS QRG - Browsing and Requesting Enrollment in Open Sessions.pdf

LMS QRG - Complete Required Training Assignments.pdf

LMS QRG - Understanding Active Sessions.pdf

LMS QRG - Viewing and Exporting Your Training Transcript.pdf

Hamilton County